Classes Refunds & Transfers

Class Refund & Transfer Policy

• Cancellations made less than two weeks (14 days) prior to the class are not eligible for a refund.
• Cancellations made two weeks prior to your scheduled class must submit a refund request web form. 
• This form must be received by the Aquatic Center 14 days prior to the class to be eligible for a refund.
• There is a $10.00 fee for all cancellations, transfers and refunds for classes.
• Transferring classes may be made if the request is received at least 5 working days before your scheduled class.
• Should the Aquatic Center cancel a class, we will issue a transfer, credit or full refund.  Reasons may included severe weather or participant numbers.  Classes must meet the minimum enrollment.
• There are no make-up sessions if you miss a class.  Failure to attend a class in which you are registered will result in forfeiting all fees.
• Medical emergencies will be considered for a refund within 14 days of the class.  A medical note from a doctor is required and the Aquatic Center must be notified in writing prior to the class that you cannot attend due to a medical emergency.  Refund request web form and medical note must be submitted within 30 days of the class or camp.

Transfers:

Please call our front office at 916-278-2842 and press 9 to speak to a customer service representative during our operating hours and they can assist you in transferring.

Refunds:

Refunds must comply with the Aquatic Center class refund policy listed above.  Please fill out and submit the form below.  Please allow 7-10 business days for processing.