Please see below for each program area’s refund and transfer policy.  

Classes

• Cancellations made less than two weeks (14 days) prior to the class are not eligible for a refund.
• Cancellations made two weeks prior to your scheduled class must submit a Class Refund Request Web Form. 
• Our Class Refund Rquest Webform must be received by the Aquatic Center 14 days prior to the class to be eligible for a refund.
• There is a $10.00 fee for all cancellations, transfers and refunds for classes.
• Transferring classes may be made if the request is received at least 5 working days before your scheduled class.
• Should the Aquatic Center cancel a class, we will issue a transfer, credit or full refund.  Reasons may included severe weather or participant numbers.  Classes must meet the minimum enrollment.
• There are no make-up sessions if you miss a class.  Failure to attend a class in which you are registered will result in forfeiting all fees.
• Medical emergencies will be considered for a refund within 14 days of the class.  A medical note from a doctor is required and the Aquatic Center must be notified in writing prior to the class that you cannot attend due to a medical emergency.  Refund request web form and medical note must be submitted within 30 days of the class or camp.

Youth Camps

• Cancellations made less than two (14 days) prior to the camp are not eligible for a refund.
• Cancellations made two weeks prior to your scheduled camp must submit a Youth Camp Refund Request Web Form. 
• This web form must be received by the Aquatic Center 14 days prior to the camp to be eligible for a refund.
• Minimum $100.00 deposit per child, per camp is required for all registrations.
• Full payment is due 7 days prior to camp start.
• Camps are canceled if minimum enrollment is not met.
• Transferring camps may be made if the request is received at least 5 working days before your scheduled camp.
• There is a $10.00 fee for all transfers
• There is a $25.00 fee for all refunds.
• There are no make up sessions if you a miss a day of camp and no refunds will be issued.
• Medical emergencies will be considered for a refund within 14 days of the camp.  A medical note from a doctor is required and the Aquatic Center must be notified in writing prior to the class that you cannot attend due to a medical emergency.  Youth Camp refund request web form and medical note must be submitted within 30 days of the class or camp.

Rental Reservations

To reschedule you must call our front desk two hours prior to your reservation

Refunds must be submitted online 24 hours prior to your reservation time to be eligible for a refund.

Youth Groups / Team Building

Aquatic Center programs are not confirmed until a signed contract and deposit or a purchase order are received.  Total program fee (or the P.O.) must be received by the Aquatic Center no less than one week before the scheduled program date.

Program number changes

Changes in the number of participants must be made two weeks prior to the scheduled event in order to arrange for appropriate staffing.  If participant number changes are made in less than two weeks, the client will be held responsible for the original program fee, plus the fees for any additional participants.

Program Cancellations

• A $20.00 administrative fee will apply for all cancellations.
• Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund.
• Cancellations made between one and three weeks (7 to 20 days) prior to the scheduled event will forfeit the program deposit amount.
• Cancellations made within one week (7 days) of the scheduled event will forfeit the entire program fee.
• We reserve the right to cancel or reschedule a program due to safety concerns.  Such cancellations will not result in forfeiture of fees.

Beach / Classroom Reservations

Aquatic Center facility rentals are not confirmed until a signed contract and deposit or purchase order are received.  Total booking fee (or P.O.) must be received by the Aquatic Center no less than one week before the scheduled booking date.

Facility booking number changes

Beach reservation – Numbers are based on the following scale:

• Up to 18 people
• Up to 25 people
• Up to 35 people
• Up to 45 people
• Up to 55 people
• Up to 65 people
• Up to 75 people
• Up to 100 people
• Up to 150 people

Changes in the scale of people for the beach facility booking must be made two weeks (14 days) prior to the scheduled event.  If the scale of the people changes less than two weeks of the scheduled event, the client will be held responsible for the original program fee, plus the fees for any additional people.

Classroom Rental

Prices are based in the number of rooms used and time frame of room use.  If fewer rooms are needed, changes must be made two weeks (14 days) prior to the scheduled event.  If fewer rooms are needed and changes are made less than two weeks (14 days), the client will be held responsible for the original booking fee.

Facility Booking Cancellations

• A $20.00 administrative fee will apply for all cancellations.
• Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund for fees paid.
• Cancellations made between one and three weeks (7 to 20 days) prior to the scheduled event will forfeit the program deposit amount.
• Cancellations made within one week (7 days) of the scheduled event will forfeit the entire program fee.
• We reserve the right to cancel or reschedule a program due to safety concerns.  Such cancellations will not result in forfeiture of fees.

Memberships

All memberships are non-refundable and non-transferable.

Capital Crew Junior Rowing Program

All fees are non-refundable and non-transferable.

Only season ending injuries will be considered for a refund.  A medical note from a doctor must be attached and sent to our Operations Manager to be considered for a refund.  If a refund is issued for a for a season ended injury a 15% processing fee will be applied.