Please see below for each program area’s refund and transfer policy.  

Classes

Deposit & Registration

• A 50% non-refundable deposit is required at the time of registration.

Cancellation & Refunds

• No refunds are issued for cancellations made less than 14 days before the class.
• Cancellations made at least 14 days or more prior to your scheduled class must be submitted through the Class Refund Request Web Form.
• The Class Refund Request Web Form must be received 14 days before the class to qualify for a refund.
• Approved refunds will have a 10% refund fee deducted to cover processing and administrative expenses.

Transfers

• Class transfer requests must be submitted at least 5 working days before the scheduled class.
• Each approved transfer will incur a $10 transfer fee.

Aquatic Center Cancellations

• If the Aquatic Center cancels a class, we will issue a transfer, account credit, or full refund.
• Cancellations may occur due to severe weather, low enrollment, or other operational needs. Classes must meet minimum enrollment requirements.

Attendance

• There are no make-up sessions for missed classes.
• Failure to attend a registered class will result in forfeiture of all fees.

Medical Emergencies

• Refund requests due to a medical emergency will be considered if the Aquatic Center is notified in writing prior to the class that the participant cannot attend.
• A doctor’s note is required.
• The Refund Request Web Form and medical documentation must be submitted within 30 days of the class.

Youth Camps

Deposits & Payments

• A $100 non-refundable deposit is required per child, per camp at the time of registration.
• Full payment is due 7 days before the camp start date.

Cancellations & Refunds

• No refunds are available for cancellations made less than 14 days before the camp start date.
• Cancellations made 14 days or more in advance must be submitted through the Youth Camp Refund Request Web Form.
• The Youth Camp Refund Request Web Form must be received at least 14 days before the camp to be eligible.
• Approved refunds will have a 10% processing and administrative fee deducted.

Transfers

• Transfer requests must be submitted at least 5 business days before the scheduled camp.
• Transfers are only permitted if space is available in the camp the participant wishes to move into.
• Each transfer request will incur a $10 transfer fee.

Camp Cancellations

• Camps may be canceled if minimum enrollment is not met.
• If the Aquatic Center cancels a camp, a transfer, credit, or full refund will be issued.

Attendance

• No make-up sessions are offered for missed camp days.
• Missed days are not eligible for refunds.

Medical Emergencies

• Medical emergency refund requests will be considered if the Aquatic Center is notified in writing prior to the camp that the participant cannot attend.
• A doctor’s note is required.
• Both the Youth Camp Refund Request Web Form and medical documentation must be submitted within 30 days of the camp.

Youth Groups / Team Building

Program Confirmation

• Programs are not confirmed until the Aquatic Center receives a signed contract, addendum and deposit or a purchase order (P.O.).
• The total program fee (or P.O.) must be received no later than one week before the scheduled program date.

Participant Number Changes

• Changes to participant numbers must be submitted at least 2 weeks before the scheduled event to ensure appropriate staffing.
• If changes are made less than 2 weeks prior, the client will be responsible for:
  • The original program fee, plus
  • Any fees for additional participants beyond the contracted number.

Program Cancellations

• A 10% refund fee will be deducted from the total amount to cover processing and administrative expenses. 
• Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund.
• Cancellations made between one and three weeks (7 to 20 days) prior to the scheduled event will forfeit the program deposit amount.
• Cancellations made within one week (7 days) of the scheduled event will forfeit the entire program fee.
• We reserve the right to cancel or reschedule a program due to safety concerns.  Such cancellations will not result in forfeiture of fees.

Beach / Classroom Reservations

Aquatic Center facility rentals are not confirmed until a signed contract and deposit or purchase order are received.  Total booking fee (or P.O.) must be received by the Aquatic Center no less than one week before the scheduled booking date.

Facility booking number changes

Changes in the scale of people for the beach facility booking must be made two weeks (14 days) prior to the scheduled event.  If the scale of the people changes less than two weeks of the scheduled event, the client will be held responsible for the original program fee, plus the fees for any additional people.

Classroom Rental

Prices are based in the number of rooms used and time frame of room use.  If fewer rooms are needed, changes must be made two weeks (14 days) prior to the scheduled event.  If fewer rooms are needed and changes are made less than two weeks (14 days), the client will be held responsible for the original booking fee.

Facility Booking Cancellations

• A 10% refund fee will be deducted from the total amount to cover processing and administrative expenses. 
• Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund for fees paid.
• Cancellations made between one and three weeks (7 to 20 days) prior to the scheduled event will forfeit the program deposit amount.
• Cancellations made within one week (7 days) of the scheduled event will forfeit the entire program fee.
• We reserve the right to cancel or reschedule a program due to safety concerns.  Such cancellations will not result in forfeiture of fees.

Memberships

All memberships are non-refundable and non-transferable.

Capital Crew Junior Rowing Program

All fees are non-refundable and non-transferable.

Only season ending injuries will be considered for a refund.  A medical note from a doctor must be attached and sent to our Operations Manager to be considered for a refund.  If a refund is issued for a for a season ended injury a 15% processing fee will be applied.