Please see below for each program area’s refund and transfer
policy.
Classes
- Cancellations made less than two weeks (14 days) prior to the
class are not eligible for a refund.
- Cancellations made two weeks prior to your scheduled
class must submit a refund request form.
- This form must be received by the Aquatic Center 14 days
prior to the class to be eligible for a refund.
- There is a $10.00 fee for all cancellations, transfers and
refunds for classes.
- Transferring classes may be made if the request is received
at least 5 working days before your scheduled class.
- Should the Aquatic Center cancel a class, we will issue a
transfer, credit or full refund. Reasons may included
severe weather or participant numbers. Classes must meet
the minimum enrollment.
- There are no make-up sessions if you miss a class.
Failure to attend a class in which you are registered will result
in forfeiting all fees.
- Medical emergencies will be considered for a refund
within 14 days of the class. A medical note from a doctor
is required and the Aquatic Center must be notified in writing
prior to the class that you cannot attend due to a medical
emergency. Refund request form and medical note must be
submitted within 30 days of the class or camp.
Youth Camps
- Cancellations made less than two (14 days) prior to the camp
are not eligible for a refund.
- Cancellations made two weeks prior to your scheduled
camp must submit a refund request form.
- This form must be received by the Aquatic Center 14 days
prior to the camp to be eligible for a refund.
- Minimum $100.00 deposit per child, per camp is required for
all registrations.
- Full payment is due 7 days prior to camp start.
- Camps are canceled if minimum enrollment is not met.
- Transferring camps may be made if the request is received at
least 5 working days before your scheduled camp.
- There is a $10.00 fee for all transfers
- There is a $25.00 fee for all refunds.
- There are no make up sessions if you a miss a day of camp and
no refunds will be issued.
- Medical emergencies will be considered for a refund
within 14 days of the camp. A medical note from a doctor is
required and the Aquatic Center must be notified in writing prior
to the class that you cannot attend due to a medical
emergency. Refund request form and medical note must be
submitted within 30 days of the class or camp.
Youth Groups / Team Building
Aquatic Center programs are not confirmed until a signed contract
and deposit or a purchase order are received. Total program
fee (or the P.O.) must be received by the Aquatic Center no less
than one week before the scheduled program date.
Program number changes
Changes in the number of participants must be made two weeks
prior to the scheduled event in order to arrange for appropriate
staffing. If participant number changes are made in less
than two weeks, the client will be held responsible for the
original program fee, plus the fees for any additional
participants.
Program Cancellations
- A $20.00 administrative fee will apply for all cancellations.
- Cancellations made three weeks (21 days) prior to the
scheduled event are entitled to a refund.
- Cancellations made between one and three weeks (7 to 20 days)
prior to the scheduled event will forfeit the program deposit
amount.
- Cancellations made within one week (7 days) of the scheduled
event will forfeit the entire program fee.
- We reserve the right to cancel or reschedule a program due to
safety concerns. Such cancellations will not result in
forfeiture of fees.
Beach / Classroom Reservations
Aquatic Center facility rentals are not confirmed until a signed
contract and deposit or purchase order are received. Total
booking fee (or P.O.) must be received by the Aquatic Center no
less than one week before the scheduled booking date.
Facility booking number changes
Beach reservation – Numbers are based on the following scale:
- Up to 18 people
- Up to 25 people
- Up to 35 people
- Up to 45 people
- Up to 55 people
- Up to 65 people
- Up to 75 people
- Up to 100 people
- Up to 150 people
Changes in the scale of people for the beach facility booking
must be made two weeks (14 days) prior to the scheduled
event. If the scale of the people changes less than two
weeks of the scheduled event, the client will be held responsible
for the original program fee, plus the fees for any additional
people.
Classroom Rental
Prices are based in the number of rooms used and time frame of
room use. If fewer rooms are needed, changes must be made
two weeks (14 days) prior to the scheduled event. If fewer
rooms are needed and changes are made less than two weeks (14
days), the client will be held responsible for the original
booking fee.
Facility Booking Cancellations
- A $20.00 administrative fee will apply for all cancellations.
- Cancellations made three weeks (21 days) prior to the
scheduled event are entitled to a refund for fees paid.
- Cancellations made between one and three weeks (7 to 20 days)
prior to the scheduled event will forfeit the program deposit
amount.
- Cancellations made within one week (7 days) of the scheduled
event will forfeit the entire program fee.
- We reserve the right to cancel or reschedule a program due to
safety concerns. Such cancellations will not result in
forfeiture of fees.
Memberships
All memberships are non-refundable and non-transferable.
Capital Crew Junior Rowing Program
All fees are non-refundable and non-transferable.